Resources

Support and Resources

for Our Customers

At PowerStream Energy Services, we’re committed to

helping our customers manage their energy costs and

stay informed. Whether you’re facing financial hardship or need more information about our services, we’re here to support you.

Payment Arrangements

If you're having difficulty keeping up with your utility bill, you may be eligible for a payment arrangement. These plans are designed to help customers pay off outstanding balances over time. Please contact our Customer Care team at 1-855-952-5280 to discuss your options and set up a plan that works for you.

Financial Assistance Programs

Several programs are available to support customers who qualify, based on income:

  • Low-Income Energy Assistance Program (LEAP): One-time emergency financial support to help with overdue bills.
  • Ontario Electricity Support Program (OESP): Monthly bill credits for eligible low-income households.
  • Additional local or provincial assistance programs may also be available.

To learn more or to apply, visit the Ontario Energy Board’s Financial Assistance page or contact us directly for guidance.

Conditions of Service

PowerStream Energy Services’ Conditions of Service outline the terms and policies governing our services, including billing, metering, and disconnection procedures. We encourage customers to review this document to better understand their rights and responsibilities.

Your Voice Matters: Contacting the OEB

If you have a concern that hasn’t been resolved by speaking with our Customer Care team, you can file a complaint with the Ontario Energy Board (OEB). Visit their website for more information on how to submit a complaint or call the OEB at 1-877-632-2727.